Terms and Conditions

Effective Date: 01-12-2024

Welcome to the Aqualuxe Laundry website. By accessing and using our website or services, you agree to comply with the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you should refrain from using our website and services.

1. General Information

Aqualuxe Laundry provides professional laundry and related services. These Terms and Conditions govern your use of our website and services. By using our website, you confirm that you are at least 18 years old and legally capable of entering into binding agreements.

2. Services

Aqualuxe Laundry offers a range of laundry services, including washing, drying, ironing, and specialized care for certain garments.

• Service availability may vary based on your location.

• Orders must be placed through our designated channels (website, phone, or email).

• We reserve the right to refuse service to any customer at our discretion.

3. Booking and Payment

• All bookings must be confirmed by providing accurate contact details, including your name, phone number, and email address.

• Payment for services can be made online or upon delivery. We accept cash, digital payments, and other methods specified on our website.

• Prices are subject to change without prior notice, but confirmed orders will not be affected.

4. Customer Responsibilities

• Garment Care Instructions: Customers must ensure that all garments are labeled with proper care instructions. Aqualuxe Laundry is not liable for damage caused by inaccurate or missing care labels.

• Inspection and Notification: Customers are responsible for inspecting their garments upon delivery. Any concerns or damages must be reported within 24 hours.

• Prohibited Items: Customers should not include items such as hazardous materials, sharp objects, or items not intended for laundering.

5. Delivery and Pickup

• Delivery and pickup schedules will be agreed upon during the booking process.

• Customers must ensure someone is available at the designated location to hand over or receive garments.

• If delivery or pickup fails due to customer unavailability, additional charges may apply.

6. Liability

• While we strive for the highest quality service, Aqualuxe Laundry is not responsible for:

• Normal wear and tear of garments.

• Shrinkage, color fading, or other issues resulting from manufacturer defects or improper care instructions.

• Loss or damage to personal items left in garments.

• In cases of proven negligence on our part, liability will be limited to the cost of the service or the value of the garment, whichever is lower.

7. Cancellation and Refund Policy

• Orders can be canceled without penalty if done before the scheduled pickup time.

• Refunds for cancellations made after pickup will be issued at the discretion of Aqualuxe Laundry.

• If services are unsatisfactory, customers must notify us within 24 hours for a resolution or refund.

8. Website Use

• Customers must use our website in a lawful manner and refrain from activities such as:

• Uploading harmful or malicious content.

• Engaging in fraudulent activities.

• Violating the intellectual property rights of Aqualuxe Laundry or third parties.

• Aqualuxe Laundry reserves the right to suspend or terminate access to the website for any misuse.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

10. Intellectual Property

All content on our website, including text, images, and logos, is the property of Aqualuxe Laundry and protected under copyright laws. Unauthorized use, reproduction, or distribution of this content is prohibited.

11. Changes to Terms and Conditions

Aqualuxe Laundry reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after such changes constitutes acceptance of the revised terms.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

• Email: aqualuxe.bellandur@gmail.com

• Phone: 8905067009

• Address: No - 09, Bharat Residency, Doddakannalli Rd, near AET Junction, opp. Chef Bakers, Adarsh Palm Retreat, Chikkabellandur, Bengaluru, Karnataka 560035

Thank you for choosing Aqualuxe Laundry. We look forward to serving you with the highest level of care and professionalism.